Welcome to Resido
At Resido, we strive to make finding and booking your perfect stay as easy and seamless as possible. Whether you are looking for a short-term vacation rental or a longer-term stay, we are here to assist you every step of the way.
Frequently Asked Questions (FAQs)
For Guests
Q: How do I search for a rental property?
A: You can search for rental properties by entering your destination, travel dates, and number of guests in the search bar on our homepage. Use the filters to narrow down your options based on price, amenities, property type, and more.
Q: How do I book a property?
A: Once you find a property you like, click on it to view more details. To book, click the “Book Now” button and follow the prompts to enter your payment information and confirm your reservation.
Q: What is the cancellation policy?
A: Cancellation policies vary by property. You can find the specific cancellation policy for each property in the “Cancellation Policy” section of the listing. Please review this information carefully before booking.
Q: How do I contact the host?
A: You can contact the host by clicking the “Contact Host” button on the property listing page. This will allow you to send a message directly to the host with any questions or special requests.
Q: How do I check in to my rental property?
A: Check-in instructions will be provided by the host after your booking is confirmed. You can find these instructions in your booking confirmation email or by logging into your Resido account.
.
For Hosts
Q: How do I list my property on Resido?
A: To list your property, sign up for a host account on our website. Once your account is created, you can start creating your listing by providing property details, uploading photos, and setting your pricing and availability.
Q: What fees do you charge for listing a property?
A: Resido charges a service fee for each booking, which is a percentage of the total reservation amount. The exact fee will be displayed during the listing creation process.
Q: How do I manage my bookings?
A: You can manage your bookings through the host dashboard on your Resido account. Here, you can view upcoming reservations, communicate with guests, and update your property’s availability.
Q: What should I do if I need to cancel a booking?
A: If you need to cancel a booking, please contact the guest as soon as possible and also inform Resido customer support. Be aware that cancellations may affect your host rating.
Q: How do I handle guest payments?
A: Resido handles all guest payments on your behalf. Payments are processed securely and will be transferred to your designated account after the guest’s check-in date.
Having Trouble Downloading the App?
If you encounter any issues while downloading the Resido app, please contact us for assistance. We are here to help ensure you have the best experience possible.
Email: info@resido-stays.com